Frequently Asked Questions
Everything you need to know about shopping with Levi’s® Australia
What are your shipping options within Australia?
We offer standard shipping across Australia for a flat fee of $10, or free on orders over $100. Deliveries typically arrive within 3-5 business days in metro areas.
How do I return an item I purchased online?
You can return your unworn items within 30 days of purchase. Simply use our online returns portal to generate a label or visit any Levi’s® retail store for an exchange or refund.
How can I find the right size for my Levi’s® jeans?
We recommend using our comprehensive Size Guide found on each product page. It includes measurements for waist, hip, and inseam to ensure you find your perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay.
Are Levi’s® products covered by a warranty?
Yes, we stand by the quality of our denim. If you believe your product has a manufacturing defect, please contact our customer service team with your order details for an assessment.
Can I track my order once it has been placed?
Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your delivery's progress.